Thank you for shopping at PhoneCraze.in! We strive to provide you with an exceptional shopping experience, and this policy explains the details regarding shipping and returns. Please read it carefully to understand your rights and responsibilities.
1. Shipping Policy
At PhoneCraze.in, we are committed to delivering your order quickly and efficiently. Below are the details about our shipping process:
Order Processing Time: Orders are typically processed within [1-3] business days. We do not process orders on weekends or public holidays. Once your order is shipped, you will receive a tracking number to monitor its status.
Shipping Methods and Costs: We offer multiple shipping options to suit your needs. Shipping charges are calculated based on your location, the size and weight of the items ordered, and the shipping method selected. You can view the shipping costs at checkout before completing your order.
Estimated Delivery Time:
- Domestic Orders: For orders within India, the delivery time typically ranges from [3-7] business days, depending on the shipping method and location.
- International Orders: At this time, we only ship within India. If we start international shipping in the future, the delivery time will vary depending on the destination country.
Shipping Address: Please ensure that your shipping address is correct at the time of placing the order. We are not responsible for delays or issues caused by incorrect or incomplete shipping details.
Order Tracking: Once your order has been shipped, we will send you an email with the tracking number and carrier information. You can track your order directly through the courier’s website.
Shipping Delays: Occasionally, shipping carriers may experience delays beyond our control. We are not responsible for delays caused by the carrier, weather conditions, or any other unforeseen circumstances. However, we will make every effort to keep you informed of any significant delays.
2. Return and Exchange Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return and exchange policy below:
Eligibility for Returns:
- You can return most items within 7 days from the date of delivery.
- Items must be in their original, unused condition, with the packaging and tags intact.
- Certain items such as opened screen protectors, or customized products are non-returnable.
How to Initiate a Return:
- If you are eligible for a return, please contact our customer support team at [your email] or [your phone number] within 7 days of receiving your order.
- Provide your order number and a description of the issue. We may request photos of the item to verify its condition.
- Our team will provide instructions on how to return the product and issue a return authorization if necessary.
Return Shipping:
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. In such cases, we will cover the return shipping fees.
- We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item without tracking.
Refunds and Exchanges:
- Once we receive the returned item and confirm it is in its original condition, we will process your refund within 7-10 business days.
- Refunds will be issued to the original payment method used at checkout. Shipping charges are non-refundable.
- If you prefer an exchange, we can arrange for a replacement if the item is still in stock. If the item is unavailable, a refund will be issued.
Damaged or Defective Items:
- If you receive a damaged or defective product, please contact our customer support team immediately within 48 hours of receiving the item.
- We may ask you to send us photos or return the product for verification. If confirmed, we will send a replacement or issue a full refund, including shipping costs.
Non-returnable Items:
- Personalized or customized items.
- Opened or used screen protectors.
- Items on sale or clearance (unless defective).
3. Exchanges
- We accept exchanges for incorrect sizes, styles, or products, subject to product availability. Please contact us within 7 days of receiving your order to initiate an exchange request.
- You will need to return the original item and place a new order for the exchange product.
4. Cancellations
- If you wish to cancel your order, please contact us as soon as possible. We can only cancel orders before they have been processed for shipment.
- Once an order has been shipped, it cannot be canceled. In this case, please follow our return process once the item is delivered.
5. Customer Support
If you have any questions or need assistance with your order, feel free to reach out to our customer support team:
- Email: [your email address]
- Phone: [your phone number]
- Business Hours: [your working hours]
We are committed to providing excellent customer service, and we hope that your shopping experience at PhoneCraze.in is a great one!